We hope that you will be delighted with your order. However, if you wish to return or exchange your order, you can send us a request within 14 days from the date of purchase/delivery.

Return/Exchange requests must meet the below requirements:

Your request period will expire after 14 days from the date of delivery (Online orders).

Return/Exchange requests will not be accepted without the order/Invoice number.

Please note that Maisa Bosila has the right to refuse to accept returned items if used and if without original packaging condition.

Note that if a returned item does not meet the above conditions, it will be returned to the address of the original order and the cost of shipping will be deducted from your order.


Your refund will be processed after your returned order passes our quality inspection.

Once your returned item is accepted, your refund will be credited back via the same payment method used to purchase your order (Excluding shipping fees).

Please note that it can take up to 15 days for us to receive your return.

Please note that refunds will be processed within 5-15 business days maximum.

In the event of any order problem, please email us at sales@maisa-bosila.com  within 48 hours of receiving your purchase. For further information, please refer to our Repair Policy section.

BEFORE ORDER DISPATCH: If you wish to change or cancel your Order before dispatch, you can email our customer care team at sales@maisa-bosila.com 


 After your returned order is accepted, we will process your new requested order and your payment difference (If applicable) within 48 hours.

Purchases out of Egypt: 

Returns do not apply to any orders out of Egypt.

Please note: There’s no exchange policy, however items shall be returned and re-ordered. In the event of returns within 14 days from the receiving date, shipping fees shall apply (P.S. Shipping fees vary considering order initial status & Governorates rating). 

-Refund method will be via bank account.
-In case of a refund due to a change of mind, shipping fees will be deducted from the product price value.

Customer Care

For assistance, contact our customer care team at CustomerCare@maisa-bosila.com

We are available to answer all your questions from Sunday to Thursday 10:00 am – 5:00 pm Cairo time.

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